Elevate Your Customer Experience with AI
ReadyPlatformTM is an Always-On Digital Customer Service Rep that provides instant support, resolves issues faster, and empowers your internal customer service team to handle the most complex customer needs.
Instant Support, Happier Customers
Eliminate customer wait times and deliver exceptional service 24/7, and in 50+ languages.
Our autonomous agents are trained to understand customer intent, guide them to solutions, and create tickets or escalate to a human with full conversational context when necessary. The result is a more efficient support operation and a significant boost in customer satisfaction (CSAT).
The Digital Service Rep's Capabilities
Instant First Response
Greet every customer immediately via chat, email, voice or text. Acknowledge their issue and begin the resolution process in seconds, dramatically reducing frustration.
Automated Ticket Resolution
Autonomously resolve up to 70% of common and repetitive support inquiries by leveraging your existing knowledge base and documentation, day or night.
Intelligent Agent Handoff
When an issue requires human expertise, the AI agent seamlessly transfers the full conversation and customer history to the right support agent or department.
24/7 Support Coverage
Provide consistent, reliable support during the work day, and off-hours, weekends, and holidays without the high cost of a round-the-clock human support team.
Multilingual Capabilities
Serve your global customer base by providing instant support in over 50 languages, breaking down communication barriers and improving satisfaction.
Helpdesk Integration
Syncs all interactions, creates tickets, and logs activities directly within your existing helpdesk platforms like Zendesk, Freshdesk, Salesforce Service Cloud, and more.
Ready to Revolutionize Your Support?
See how a Digital Service Rep can lower your support costs, improve first-response times, and boost your Customer Satisfaction (CSAT) scores.
Book Your Demo